There is one main point here! Do not mix-up admin panel and router password.
|The admin panel password is the four digit password that you use to log in to your router panel.||The router password, which is "betterspot" by default, is the one that you use to connect your device to Betterspot router.|
Now let's see what we can do if we miss one of those passwords?
If you forget the admin panel password, you must do a factory reset (press the reset button for 10 seconds then release the button).
If you forget the router password and your device is not currently connected to Betterspot router, you first need to connect your device to Betterspot using Ethernet cable. After that, launch Betterspot app on your device (or open admin.betterspot.com) and enter your admin password. Then,
|Tap the settings button.|
|Head to "network settings" section.|
|Now, you will see your Betterspot router's password and will be able to make a new SSID and password for your Betterspot router.|
If your problem still remains, we are ready to help you. Please submit a request to firstname.lastname@example.org