Please check the steps below and see if your problem resolves:
- Change the Tor mode to direct mode and see if you have internet access when you are using the router.
- If you have a valid VPN subscription, please try this mode as well.
- Remember that Tor takes time to connect. You may wait around 5 minutes until it connects.
- It is easy to block Tor protocol. To check this, you can carry your Betterspot to different places such as Coffee Shops, hospitals, your office or your friend’s house. If it does not work in any places, it is probably blocked in your country. Submit a request to our support agents and mention your country. We will follow up the case afterward.
Note: The Tor speed is incredibly slow. Using the VPN mode for security and anonymity is the best solution.
We are ready to hear your feedback If you need more help. Please send a request to firstname.lastname@example.org