Not very often you may encounter the situation in which your router is unresponsive. Most often, the reason is a power cut while upgrading your router's firmware. At this occasion, the LED color is white and your router is unresponsive and inaccessible. Here is the solution:
a. Download the latest version of Betterspot firmware: https://betterspot.com/dl/firmware
b. Unplug the power cable of Betterspot router. While pressing and holding the reset button of the router, plug the power cable. The router LED color will become WHITE and quickly will change to RED (The router is ready to be recovered).
c. Use the Ethernet cable; plug one end of the cable into the LAN port of your PC and the other end to “OUT” port of Betterspot router.
- IMPORTANT NOTE: Make sure, Betterspot is not connected to Internet source via WAN port ("IN" port on Betterspot device), and also your PC's Wi-Fi is turned off (if applicable).
d. Set a static IP for your PC (Mac OSX, Windows):
e. Open a web browser like chrome and type 192.168.1.1 in the address bar and press Enter. By clicking the “Choose file” button, a dialog box will appear. Locate and select the downloaded firmware file and click the open button. Wait for the file to be uploaded. Click the “Recover” button to start recovery progress which may take about 5 minutes. Once the process is finished, Betterspot router will restart automatically and then will be ready to use as before.
- IMPORTANT NOTE: Once you have finished the recovery process, restore IP configuration of your Mac or PC to automatic mode. For example, in MAC OSX, do the following: